At Sahara India Logistics Packers and Movers, customer satisfaction and trust are our highest priorities. We maintain a clear, ethical policy regarding booking cancellations, schedule adjustments, and refund claims.
1. Booking Cancellation & Advance Refund
- Cancellation 48+ Hours Before Scheduled Move: Full 100% refund of the booking advance token will be credited back without questions.
- Cancellation Between 24 to 48 Hours: A nominal ₹500 administrative preparation fee will be deducted, and the remaining advance amount will be refunded.
- Cancellation Within 24 Hours or Same Day: Because packing materials, vehicle reservation, and labor crews are blocked exclusively for your job, the booking token is non-refundable. However, 100% of the token can be adjusted toward any future move within 6 months.
2. Free Rescheduling Policy
Life is unpredictable, and shifting plans can change. We provide FREE date rescheduling as long as you inform our coordination desk at least 24 hours prior to the original moving date. No penalty fees will be levied.
3. Transit Damage Claims & Inspection Window
In the rare event of transit damage during highway movement:
- The client must note any external packaging damage or broken items on the delivery acknowledgment copy (Bilty / LR receipt) during destination unloading.
- Formal damage claims must be notified to our helpline within 48 hours of consignment delivery accompanied by photographic proof.
- For minor damages, repair/restoration costs are reimbursed promptly. For insured shipments, claims are processed via our national insurance partner within 15 working days.
4. Refund Turnaround Time
All approved cancellation refunds are processed electronically via UPI, NEFT, or original payment method within 5 to 7 business days. A transaction acknowledgment receipt is sent to the client via WhatsApp and email.
